Quality Control Specialist
Blackstone Medical Services Tampa, FL
Blackstone Medical Services Tampa, FL
3 weeks ago
See who Blackstone Medical Services has hired for this role
Blackstone Medical Services Tampa, FL
3 weeks ago
See who Blackstone Medical Services has hired for this role
Save job
Welcome back
Sign in to save Quality Control Specialist at Blackstone Medical Services.
- Report this job
Job Description**Job Title: Quality Control Specialist**
**Overview:**
As a Quality Control Specialist, your primary responsibility will be to ensure the highest standards of communication and service delivery by meticulously reviewing and analyzing sales representatives' calls. Through detailed evaluation and feedback, you will contribute to enhancing customer satisfaction, sales effectiveness, and overall organizational performance.
**Key Responsibilities:**
- **Call Monitoring and Evaluation:**
- Listen to recorded or live sales calls to assess adherence to company policies, sales techniques, and regulatory compliance.
- Evaluate sales representatives' communication skills, product knowledge, and professionalism.
- Analyze call content for accuracy, completeness, and adherence to scripting guidelines.
- **Quality Assessment:**
- Develop and utilize standardized evaluation criteria to assess call quality objectively.
- Identify areas for improvement in sales techniques, product knowledge, and customer interaction.
- Provide constructive feedback and coaching to sales representatives to enhance performance.
- **Performance Reporting:**
- Compile and maintain comprehensive records of call evaluations, highlighting trends and areas of concern.
- Generate regular reports summarizing performance metrics, quality scores, and actionable insights.
- Communicate findings to relevant stakeholders, including sales managers and training teams.
- **Training and Development Support:**
- Collaborate with training teams to develop training materials and resources based on identified performance gaps.
- Conduct targeted coaching sessions and refresher training to address specific skill deficiencies.
- Monitor the effectiveness of training initiatives through ongoing evaluation and feedback.
- **Process Improvement:**
- Participate in cross-functional meetings to review processes and identify opportunities for optimization.
- Recommend enhancements to sales scripts, call handling procedures, and training programs based on quality assessment findings.
- Implement best practices and quality assurance protocols to drive continuous improvement.
**Qualifications:**
- Proven experience in a quality assurance or call monitoring role, preferably in a sales or customer service environment.
- Excellent listening, analytical, and problem-solving skills.
- Strong attention to detail and ability to maintain accuracy in fast-paced environments.
- Effective communication skills, both verbal and written, with the ability to deliver constructive feedback.
- Proficiency in using call monitoring software and productivity tools.
- Knowledge of relevant regulatory requirements and industry standards.
- Ability to work independently and collaboratively in a team environment.
Company DescriptionBlackstone Medical Service is the #1 home sleep apnea testing company in the entire country as well as one of the fastest growing companies in the Tampa Bay area! Our owner and CEO, Vick Tipnes started this company 10 years ago out of his kitchen. Vick is a motivational speaker, entrepreneur and social media influencer with over 2.5 million followers on Instagram!
Blackstone Medical Service is the #1 home sleep apnea testing company in the entire country as well as one of the fastest growing companies in the Tampa Bay area! Our owner and CEO, Vick Tipnes started this company 10 years ago out of his kitchen. Vick is a motivational speaker, entrepreneur and social media influencer with over 2.5 million followers on Instagram!
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Quality Assurance -
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Blackstone Medical Services by 2x
See who you know
Get notified about new Quality Assurance Specialist jobs in Tampa, FL.
Sign in to create job alert
Similar jobs
-
Quality Assurance Specialist
Quality Assurance Specialist
U.S. Department of the Treasury
Tampa, FL
-
Quality Assurance Specialist
Quality Assurance Specialist
U.S. Department of the Treasury
Tampa, FL
-
Quality Assurance Associate
Quality Assurance Associate
Loggerhead
Tampa, FL
-
Quality Assurance Specialist
See AlsoThe case of the armadillo: Is it spreading leprosy in Florida?A medical mystery: Why does Central Florida see so many leprosy cases?A Tampa Bay jogger collapsed. He finally met the bystander who saved him.Quality Assurance Specialist
U.S. Department of the Treasury
St Petersburg, FL
-
Quality Assurance Specialist
Quality Assurance Specialist
U.S. Department of the Treasury
St Petersburg, FL
-
Quality Assurance Specialist
Quality Assurance Specialist
Parallel
Wimauma, FL
-
Quality Assurance Analyst
Quality Assurance Analyst
Pacifica Continental
Tampa, FL
-
QA MANUAL TESTERS
QA MANUAL TESTERS
RIT Solutions, Inc.
Tampa, FL
-
QA Specialist
QA Specialist
Tampa, FL
-
QA
QA
RIT Solutions, Inc.
Tampa, FL
-
Quality Assurance Engineer - Tampa, FL
Quality Assurance Engineer - Tampa, FL
PrismHR
Tampa, FL
-
QA
QA
RIT Solutions, Inc.
Tampa, FL
-
Quality Assurance Engineer (Manufacturing)
Quality Assurance Engineer (Manufacturing)
Trispoke Managed Services Pvt. Ltd.
Clearwater, FL
-
(Remote) Sr. Manager, Quality Assurance
(Remote) Sr. Manager, Quality Assurance
Greater Tampa Bay Area
-
Hiring _ QA/RA Compliance Specialist _ St. Petersburg FL
Hiring _ QA/RA Compliance Specialist _ St. Petersburg FL
Intellectt Inc
St Petersburg, FL
-
Hiring _ QA/RA Compliance Specialist _ St. Petersburg FL
Hiring _ QA/RA Compliance Specialist _ St. Petersburg FL
Intellectt Inc
St Petersburg, FL
-
Quality Assurance Compliance Specialist, Supplier Management
Quality Assurance Compliance Specialist, Supplier Management
Lonza
Tampa, FL
-
Quality Control Removable
Quality Control Removable
DDS Lab
Tampa, FL
-
Quality Control Lead
Quality Control Lead
Trademark Recruiting/Consulting
Tampa, FL
-
Quality Assurance Analyst
Quality Assurance Analyst
Bank OZK
St Petersburg, FL
-
Quality Assurance Manager
Quality Assurance Manager
Anchor Glass Container Corporation
Tampa, FL
-
Functional QA
Functional QA
Princeton IT Services, Inc
Tampa, FL
-
Quality Assurance Representative
Quality Assurance Representative
The Remedy Corporation
Tampa, FL
-
QA Analyst / Test Engineer
-
QA Engineer - Compliance (On-Site)
QA Engineer - Compliance (On-Site)
PrismHR
Tampa, FL
-
Quality Assurance Engineer
Quality Assurance Engineer
Staffing Resource Group, Inc
Clearwater, FL
People also viewed
-
Quality Assurance Analyst - II Remote position
Quality Assurance Analyst - II Remote position
Avani Tech Solutions Private Limited
Tampa, FL
-
Quality Assurance Specialist
Quality Assurance Specialist
Camelot Community Care
Clearwater, FL
-
R&D and QA Specialist
Clyra Medical Technologies
Tampa, FL
-
Quality Assurance Manager
Quality Assurance Manager
CONMED Corporation
Largo, FL
-
Software Quality Assurance Analyst
Software Quality Assurance Analyst
Michael and Son Services
St Petersburg, FL
-
QA Analyst II
QA Analyst II
Integrity Marketing Group LLC
Clearwater, FL
-
Packager / QC Control
Packager / QC Control
Aerotek
Tampa, FL
-
Web Design QA Specialist
Web Design QA Specialist
WhiskerCloud
Tampa, FL $24.00 - $26.00
-
IME QA Specialist
IME QA Specialist
Ethos
St Petersburg, FL $58,000.00 - $68,000.00
-
Quality Assurance Analyst-II in Tampa, FL location
Quality Assurance Analyst-II in Tampa, FL location
Avani Tech Solutions Private Limited
Tampa, FL
Similar Searches
- Regional Quality Assurance Manager jobs 5,743 open jobs
- Junior Tester jobs 3,579 open jobs
- Quality Assurance Intern jobs 295 open jobs
- Quality Assurance Analyst jobs 49,922 open jobs
- Quality Assurance Officer jobs 8,428 open jobs
- Quality Assurance Engineer jobs 34,617 open jobs
- Senior Quality Assurance Associate jobs 4,279 open jobs
- Quality Management Specialist jobs 25,723 open jobs
- Associate Director Quality Assurance jobs 3,010 open jobs
- Software Quality Analyst jobs 9,019 open jobs
- Regulatory Affairs Specialist jobs 9,451 open jobs
- Junior Test Engineer jobs 10,484 open jobs
- Quality Specialist jobs 43,220 open jobs
- Software Testing Specialist jobs 7,744 open jobs
- Test Automation Specialist jobs 11,536 open jobs
- Quality Assurance Coordinator jobs 9,986 open jobs
- Tester jobs 25,048 open jobs
- Software Quality Assurance Specialist jobs 33,027 open jobs
- Software Engineer in Test jobs 19,509 open jobs
- Quality Assurance Test Analyst jobs 8,177 open jobs
- Quality System Specialist jobs 21,812 open jobs
- Senior Quality Assurance Analyst jobs 6,161 open jobs
- Quality Assurance Consultant jobs 8,569 open jobs
- Underwriting Analyst jobs 37,594 open jobs
- Software Quality Assurance Engineer jobs 10,219 open jobs
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More