Declan Murphy on LinkedIn: #greentech #solar #wind #ev #electrician #electricalengineering #europe… (2024)

I thought the day that I would read this headline it would be wrapped in a tone of celebration/achievement.Classic Mail. Good news though. I’d trust a second hand EV, over a second hand ICE vehicle. #evcharging #ev #electricvehicles

52

13 Comments

Working with subcontractors?❌Not got the visibility you’d like? ❌Forgot to send all the pictures you require? ❌Final sign off document incomplete?❌Wondering if they contacted the end client to book in the survey or installation?It doesn’t have to be this way. Our software gives you real time visibility on the jobs you award to third parties. Also with marked mandatory information fields that need to be complete so they know what the minimum requirements are while you get maximum visibilityNo more chasing information from the job, no more blind spots on the jobs and most of all - a healthier working relationship.Keep control of the installation experience while giving the customer a 5 star service.#evcharging #solarpv #ev #bess #ix #saas #greentech

13

A truck load of…’trucksWhat is the collective term for more than one Cybertruck?#ev #tesla #evcharging #cybertruck

4

What a welcome Plug Me In!When I first visited a couple of years ago, when they were a startup, they had a small team, a small office and big ambitions.Now…With a big team (some in picture 🤳), big offices and (continued) big ambitions these guys are an EV (and ASHP) success story, as one of the UK’s finest national installation companies We love working with Ian R., Andrew Stead ⚡️🚙 and the team, as they continue to scale their services and at Jumptech, we look forward to continuing the journey to support their vision.#ev #ashp #evcharging #saas #greentech

77

4 Comments

The Electrician is Always RightIn Customer Experience (CX), the mantra is "the customer is always right." However, in Installation Experience (IX), the guiding principle is "the electrician is always right."Final Sign-Off- CX: The customer typically signs off on the approval of a quote.- IX: The final sign-off comes from the installing electrician/technician. #safetyfirstImportance of Understanding IXRecognising the difference in sign-off authority is crucial for a successful IX. A solid IX framework takes this into account from the very beginning.#IX #installationexperience #evcharging #solarpv #ixsoftware

10

Installing EV charge pionts, Solar PV, Battery storage...Who has final sign-off plays a huge part in the process.CRM systems and CX is geared up for getting a final sign off from the customer both for buying goods/services and building loyalty.When it comes to IX (Installation Experience), the electrician has final sign-off.Two very different dynamics and without considering both of these journeys/experiences you will struggle to build a scalable and compliant process.#ix #installationexperience #process #evcharging #greentech #cx #saas

12

Let me introduce IX (Installation Experience)Understanding this and working alongside a CX (Customer Experience) methodology, can help build a scalable and compliant EVSE, Solar PV, Battery and/or Heat Pump installation process. IX encompasses all processes, tools, and interactions specifically designed to optimise and manage the workflow of low-carbon technology installations. It focuses on ensuring that the installation process is safe, seamless, efficient, and satisfactory for both electricians/technicians and customers - this is key! Remember with CX, generally the customer has final "sign off", when it comes to an installation, the installer has final sign off. Both signatures count.Unlike CX, which addresses the overall customer journey and experience, IX targets the specific phases of safety first electrification technology deployment, enhancing coordination, reducing installation times and ensuring high-quality outcomes. IX works alongside CX/CRM software by integrating customer insights and feedback into the installation process - improving overall service delivery and customer satisfaction. #installationexperience #IX #evcharging #solar #greentech #ixsoftware

9

💡ChatGPT Top tip (or reminder) 🇬🇧 UK marketing departments for EV charge point installation companies….Chatgpt is American 🇺🇸 Therefore when you prompt it to write you an article/post some of the terminology in the USA is very different to the UK.Some of the below terms I’ve read in UK targeted marketing pieces lately:🇺🇸 “level 2 charger”🇺🇸 “sedan vehicle”🇺🇸 “gasoline car”Know the game, know the audience #evcharging #electricvehicles #marketing #chatgpt #emobility

13

7 Comments

An absolute belter #chargergate #evcharging #electricvehicles #ev #emobility

16